This should be a wonderful web based application to manage/track customer requests. Customer information, custom plans and support request tracker are available. Searching is there by various parameters. Advance searching feature will be added soon.
License
GNU General Public License version 3.0 (GPLv3)Follow CSTracker
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If you are in a need for a tool to track/manage your customer requests then this would be a better tool for you. There are many changes/improvements need to be and will be done. So help me find the requirements that will satisfy your/majority of the companies.